Right of withdrawel
PVZ S.r.l ("NeoNero") aims to ensure your complete satisfaction. If for some reason you are not satisfied with your order you may exercise your right of withdrawal within 10 working days from the day you received products purchased on www.neonero.it. The products being returned must be delivered to the courier within ten (10) working days from the date of receipt. The products can be returned by sending a package via the courier specified by PVZ S.r.l (TNT, DHL or SDA), or through another courier, but only after completing the Return Form that will be delivered to you at the moment of your request via emai at [email protected] of the return number. However, you will not be able to exchange a clothing item you selected with another one.
Conditions for exercising your right to withdrawal
The withdrawal right is deemed to have been exercised properly if the following conditions have been fully complied with:
a) The Return Form must be properly filled in and sent to [email protected] within 10 working days from the date of delivery of the products. As long as it is before the same deadline this communication may be sent by registered letter to the Seller (PVZ S.r.l, Via Cassia 11/e -52047 - loc.Cesa Marciano della Chiana - Arezzo (AR) Italy , or by telegram, or fax 0575/842940, to be confirmed, at your discretion, by registered mail with receipt acknowledgement within the following 48 hours;
b) products must not be used, worn, washed or damaged;
c) the identification label must still be attached to products with the disposable seal;
d) products must be returned in their original packaging;
e) products must be returned to PVZ S.r.l in a single shipment. In fact, PVZ S.r.l reserves the right not to accept items of a single order that have been returned and delivered at different times;
f) items to be returned must be delivered to the courier within ten (10) working days from the date you received the products.
If you have met all the requirements, PVZ S.r.l will refund the price of purchased products, and you will only be responsible for the cost of the return, in other words the costs of returning the products you purchased to PVZ S.r.l. However, if you decide to use our courier (TNT, DHL or SDA) you will not have to personally pay the costs of returning the products; PVZ S.r.l. will pay TNT, DHL or SDA on your behalf, and an amount will be deducted from the refund that is equal to the cost sustained to deliver the products you purchased to your home. Should you instead decide to use a different courier you will have to bear the cost of returning the products directly. You will be contacted if your return is not accepted because it does not meet the above conditions. Should this occur, you can choose to keep the purchased products. If you refuse the shipment, at your cost, PVZ S.r.l reserves the right to withhold the products and the amount paid for the purchase of the products.
Refunding times and methods
After PVZ S.r.l has received your returned goods and checked that all requirements have been met, you will receive an e-mail confirmation of acceptance of return. Reimbursement will be carried out by the Seller as soon as possible and not later than fourty (40) days from the date it became aware of your right of withdrawal, having verified that the withdrawal took place under the conditions described above.
The actual time required to credit or refund of the amount you paid for the purchase of products depends on the payment method used:
- Purchase by credit/debit card: the time for repayment depends on the management company of the credit/debit card.
- Payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card;
- Payment by Bank account: refunds will be credited on the same bank account used for the payment. The time for repayment depends on the rightness of the data provide to us. Normally in 30 days.
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by PVZ S.r.l to the individual who made the payment
Product identification tags
All products sold by PVZ Oro S.r.l. are provided with an identification tag attached with a disposable seal, which is an integral part of the goods. We invite you to try the product without removing the card and its seal because we will not accept returned items that do not have them.
The Seller has selected as couriers you should use for the return of the products TNT, DHL or SDA (www.sda.it). You can return the products to the Seller through the above mentioned couriers, using the pre-printed sticker attached to the package containing the product, without directly paying the delivery costs. In fact, in accordance with the procedures and deadlines for exercising the right of withdrawal, this method enables direct payment of the cost of returning purchased products by the Seller on your behalf, releasing you from any obligation of payment to the courier. This method also allows you to trace the package at all times, releasing you from any liability in case of loss or damage of the products during transport.